Spiceworks Cloud Help Desk
The free help desk software for IT pros and their teams.
Overview
Spiceworks Cloud Help Desk is a free, easy-to-use help desk software for IT professionals. It helps you manage tickets, track IT assets, and get support from a community of millions of IT pros.
✨ Key Features
- Free Help Desk Ticketing
- Knowledge Base
- IT Asset Management
- Active Directory Integration
- Mobile Apps
- Community Support
🎯 Key Differentiators
- Completely free.
- Large and active community of IT professionals.
- Simple and easy to use.
Unique Value: Spiceworks provides a completely free and easy-to-use help desk solution, backed by a massive community of IT experts.
🎯 Use Cases (4)
✅ Best For
- Setting up a free and simple help desk for a small IT team.
- Tracking and managing IT support tickets from employees.
- Leveraging the Spiceworks community for troubleshooting and support.
💡 Check With Vendor
Verify these considerations match your specific requirements:
- Large enterprises with complex ITSM needs.
- Businesses that require advanced features and dedicated support.
🏆 Alternatives
While it lacks the advanced features of paid solutions, it's an unbeatable value for businesses that need a basic and free help desk.
💻 Platforms
🔌 Integrations
🛟 Support Options
- ✓ Email Support
- ✓ Dedicated Support (N/A tier)
🔒 Compliance & Security
💰 Pricing
Free tier: Unlimited agents and tickets
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