SeeClickFix by CivicPlus
The 311 CRM for local government.
Overview
SeeClickFix by CivicPlus is a 311 and citizen relationship management (CRM) platform that helps local governments manage citizen requests and streamline work orders. While not a full-fledged EAM, it plays a crucial role in the asset management process by capturing service requests from the community and routing them to the appropriate public works departments for resolution. It integrates with various EAM and CMMS systems.
✨ Key Features
- Citizen request management (311)
- Mobile app for citizen reporting
- Work order creation and routing
- Internal and public communications tools
- Dashboards and reporting
- Integrations with EAM/CMMS systems
🎯 Key Differentiators
- Strong focus on citizen engagement and user experience
- Part of the broader CivicPlus platform for government websites and services
Unique Value: Empowers local governments to improve citizen service and operational efficiency by streamlining request management.
🎯 Use Cases (4)
✅ Best For
- Municipal 311 systems
- Public works service request intake
- Code enforcement reporting
💡 Check With Vendor
Verify these considerations match your specific requirements:
- Organizations needing a comprehensive asset lifecycle management solution
🏆 Alternatives
Offers a more user-friendly and engaging experience for citizens compared to the service request modules of some traditional EAM systems.
💻 Platforms
🔌 Integrations
🛟 Support Options
- ✓ Email Support
- ✓ Phone Support
- ✓ Dedicated Support (Enterprise tier)
💰 Pricing
Free tier: NA
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