LivePerson
The Enterprise Conversational AI Cloud.
Overview
LivePerson provides a cloud-based platform that enables large enterprises to manage customer conversations at scale. It offers a suite of tools for building and deploying AI-powered chatbots, managing live chat and messaging, and analyzing conversation data. LivePerson is focused on helping brands transform their customer communication from traditional channels to modern messaging and AI.
✨ Key Features
- Conversational AI and chatbots
- Omnichannel messaging (web, mobile, social, SMS)
- Voice and IVR integration
- Agent workspace and live chat management
- Advanced analytics and reporting
- Enterprise-grade security and scalability
🎯 Key Differentiators
- Pioneer in the live chat and conversational AI space
- Strong focus on enterprise-scale deployments
- Unified platform for managing all customer conversations
Unique Value: A proven and scalable platform that enables enterprises to transform their customer communication and drive business outcomes through conversational AI.
🎯 Use Cases (4)
✅ Best For
- Powering the customer service messaging for major brands in retail, telecommunications, and financial services.
- Automating sales conversations and lead qualification for enterprise sales teams.
💡 Check With Vendor
Verify these considerations match your specific requirements:
- Small and medium-sized businesses due to complexity and cost.
🏆 Alternatives
Offers a more comprehensive and battle-tested platform for large-scale conversational AI than many newer or smaller competitors.
💻 Platforms
🔌 Integrations
🛟 Support Options
- ✓ Email Support
- ✓ Live Chat
- ✓ Phone Support
- ✓ Dedicated Support (Custom tier)
🔒 Compliance & Security
💰 Pricing
Free tier: NA
🔄 Similar Tools in AI Chatbot Builders
Botpress
An open-source, extensible conversational AI platform for building and deploying chatbots....
Rasa
An open-source machine learning framework for building and deploying contextual AI assistants....
Kore.ai
An enterprise-grade conversational AI platform for building advanced virtual assistants....
Dialogflow
A natural language understanding platform by Google for building conversational AI applications....
Microsoft Bot Framework
A comprehensive framework for building enterprise-grade conversational AI experiences....
Tidio
A live chat, chatbot, and email marketing platform for small and medium-sized businesses....