Feedtrail
Real-Time Experience Management.
Overview
Feedtrail is a patient experience management platform that enables healthcare organizations to collect real-time feedback from patients at various points in their care journey. Using SMS-based surveys and other digital channels, Feedtrail captures immediate insights that can be used for service recovery and performance improvement. The platform provides actionable analytics and dashboards to help leaders identify trends, track performance, and enhance the overall patient experience.
✨ Key Features
- Real-Time Patient Feedback Collection (SMS, Email, QR Codes)
- Customizable Surveys
- Service Recovery Alerts and Workflows
- Role-Based Dashboards and Analytics
- Sentiment Analysis
- Performance Benchmarking
- Reputation Management
🎯 Key Differentiators
- Focus on real-time, in-the-moment feedback
- Mobile-first (SMS) approach for high response rates
- Strong emphasis on actionable insights and service recovery workflows
- Simplicity and ease of use for both patients and staff
Unique Value: Empowers healthcare organizations to move from retrospective surveys to real-time conversations, enabling immediate service recovery and continuous improvement of the patient experience.
🎯 Use Cases (5)
✅ Best For
- Sending a text-based survey to a patient moments after they leave the clinic
- Alerting a manager immediately when negative feedback is received
- Analyzing patient comments to identify common themes and areas for improvement
💡 Check With Vendor
Verify these considerations match your specific requirements:
- Organizations looking for an all-in-one scheduling and reminder system
- Practices needing a full telehealth solution
🏆 Alternatives
Offers a more immediate and actionable feedback loop compared to traditional survey methods (like mail or long email surveys), which often have significant delays.
💻 Platforms
🔌 Integrations
🛟 Support Options
- ✓ Email Support
- ✓ Live Chat
- ✓ Phone Support
- ✓ Dedicated Support (Enterprise tier)
🔒 Compliance & Security
💰 Pricing
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