ConnectWise ScreenConnect
Fast, reliable, and secure remote support, access, and meetings.
Overview
ConnectWise ScreenConnect (formerly ConnectWise Control) is a self-hosted and cloud-based remote support, access, and meeting solution. It allows technicians to remotely view and control devices to resolve issues, provide updates, and manage systems. It's known for its speed, reliability, and extensive customization options, making it a popular choice for Managed Service Providers (MSPs) and internal IT departments.
✨ Key Features
- Remote Support and Unattended Access
- Session Recording
- File Transfer
- Customization and Branding
- Role-Based Security
- Remote Toolbox
- Chat and Notes
🎯 Key Differentiators
- High degree of customization and branding
- Fast performance
- Self-hosting option
Unique Value: Offers unparalleled customization and control over remote access environments, with both cloud and on-premise deployment options.
🎯 Use Cases (4)
✅ Best For
- Providing remote support to clients for MSPs.
- Remotely accessing and managing unattended servers and workstations.
💡 Check With Vendor
Verify these considerations match your specific requirements:
- Personal, non-commercial use (due to feature set and pricing).
🏆 Alternatives
Provides more granular control and branding options compared to many competitors, and is often praised for its connection speed.
💻 Platforms
🔌 Integrations
🛟 Support Options
- ✓ Email Support
- ✓ Live Chat
- ✓ Phone Support
- ✓ Dedicated Support (Premium tier)
🔒 Compliance & Security
💰 Pricing
✓ 14-day free trial
Free tier: 1 tech license, 3 access agents, 1 session
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